Every lead. Every channel. Every hour.
Ekho's Sales Agent doesn't just respond to leads — it qualifies buyers, books appointments, pre-qualifies financing, and closes deals across web chat and SMS.
“It takes the customer by the hand. It answers their questions step by step, steering them towards a solution in the same way a salesperson would... So the product pays for itself.”
- Not once
- has the AI Sales Agent frustrated a customer, across dozens of transcripts read
- Day one
- the agent paid for itself, retiring the chatbot subscription it replaced
- 24/7
- after-hours coverage of a national audience, with no added headcount
- 9/10
- Avg EuroCycle buyer rating of the online experience
How it actually works
Every lead gets a reply in seconds
Half of all dealership web leads never get a response. Ekho replies in under 5 seconds — across web chat and SMS — day or night, weekday or weekend.
Your brand, your rules
Dial in your agent's personality, tone, and even regional dialect. Simulate typos over text so it feels human. Set custom playbooks per location, brand, or department — configurability most tools can't touch.
Real tools, not canned responses
Your agent checks live inventory, pre-qualifies buyers through real lender integrations, books appointments, and collects deposits — all inside the conversation.
Warm handoffs, not cold calls
Understands buyer intent, asks the right questions, scores leads by readiness, and books appointments into your team's calendar. Reps only talk to buyers who are ready.
Closes the deal, if you want it to
When a buyer is ready, the Sales Agent can take the deal all the way — processing financing, titling, registration, tax, and compliance through Ekho's Transaction Engine across all 50 states.
Your team stays in the driver's seat
Every conversation is logged in your admin portal. Jump in live at any point, assign leads to reps, set escalation rules, or let it run fully autonomously — your call, always.
Knows your dealership, not just your inventory
Upload your policies, financing guidelines, and OEM materials, then author smart replies. It answers like your store, not a generic bot.
Wakes up your dead leads
For dealerships on a supported CRM, the agent re-engages leads that went cold, on its own schedule. Every dealership is sitting on months of aged leads nobody has time to work; this works them.
Surfaces the right offer, and holds the unit
Knows which promotions and rebates a buyer qualifies for, then — for dealerships using the Transaction Engine — takes a compliant deposit to hold the unit until your team closes it.
Make it your own.
Most AI tools give you a toggle and a colour picker. Ekho gives you the agent's identity, its knowledge, the tools it can reach, the rules it works under, and where its leads go — configurable per rooftop, from one admin portal.
Give it a name, a personality, and your voice
Set what your agent is called and how it sounds, down to regional phrasing. Author smart replies for the questions you field daily, and configure it per rooftop.
Conversation goals
Pick the outcomes you want your Sales Agent to drive toward in every conversation.
Automatically answer common questions and send buyers to the right page, form, or contact.
Identity
Define how your Sales Agent introduces itself, sounds, and communicates with buyers.
Set the tone your Sales Agent uses with buyers.
Tailors the Sales Agent's communication style.
“Congrats, nice. You are all set. I'll send the next steps over now.”
Controls how much detail the Sales Agent includes in each reply.
“Yes, 650 qualifies. Want me to start a quick pre-qualification?”
Gives the Sales Agent a light, local warmth in word choice.
“You're welcome! Happy to help. Let me know if any other questions come up.”
Agent context
Manage the business info, inventory, and connected sources your Sales Agent draws on in conversations.
The vehicle inventory and pricing information your Sales Agent uses in conversations.
ManageWebsite, OEM
Availability, pricing, specifications, photos, and vehicle descriptions
Decide exactly what it is allowed to do
Turn individual skills on or off and choose which tools the agent can reach: consultations, showroom visits, pre-qualification, trade estimates. It only acts inside the boundary you set.
Escalation
When the Sales Agent cannot fulfil a buyer question or request, it escalates to your team.
Choose where to send a notification when a customer needs help from your team.
Scheduling
Turn on the appointment types you take, then set the calendar, the length, and who each booking lands on.
Let buyers book time with a sales rep to talk through options.
Let buyers book a visit to see a vehicle on the lot in person.
Let buyers book a test drive against a specific vehicle in stock.
Let owners book maintenance, inspections, and repairs without calling the service desk.
More tools
Switch on the tools that let buyers get pricing, financing, and delivery answers without waiting on a callback.
A soft pull that tells a buyer where they stand before they ever speak to your finance office.
Buyers inside the band get an answer on the spot. Anyone below it is handed to your finance team rather than turned away.
Quote delivery in the conversation so an out-of-area buyer is not stuck guessing what it costs to get the vehicle home.
Set it once for the group, tune it per rooftop
A parent account carries the defaults and every rooftop inherits them, overriding only what differs: its own name and voice, its own skills, its own look on each of its websites. Agents still read inventory across the group. The same shape runs a manufacturer program.
Group and rooftops
A parent account holds the group's defaults. Every rooftop under it inherits them and overrides only what differs.
Apex Toyota, Las Vegas
Open a rooftop and every setting shows where it came from. Change one and only that rooftop moves.
A rooftop can switch on a skill the group never enabled, or turn off one it did.
One rooftop, two websites
Each site gets its own look and its own opening context, on the same agent and the same inventory.
“Shopping the Las Vegas showroom?”
“Looking for a deal on last year's models?”
Inventory across the group
A rooftop's agent can look beyond its own floor, so a buyer at the wrong store still finds the car.
Results name the store that holds the car and how far it is, and the buyer can be moved to that rooftop mid-conversation.
OEM programs
The same parent and child shape runs a manufacturer's network: the brand owns the corporate site, its dealers own the rooftops.
On the manufacturer's own site the agent talks about that brand and nothing else, and the vehicles it shows are the brand's vehicles sitting on its dealers' floors.
The agent takes the buyer's ZIP code, surfaces the closest authorized dealers, and passes the lead to whichever one the buyer picks.
A dealer already running Ekho picks the conversation up with its own agent, on its own site. One that is not gets the lead by email.
Everything your dealership knows, on tap
Point it at what your team already runs on, whether that is SOPs and playbooks, OEM manuals or warranty terms, and each file is read, classified and indexed on its own. Every past conversation becomes a source too, and Ekho keeps a current copy of what each of your sites says.
Documents
Upload what your team already runs on. Each file is read, classified and indexed on its own, so nobody has to file it.
Open a document from its menu to inspect what the agent took from it, recategorise it, or replace it with a newer version.
Conversations
Every past customer conversation is indexed as a source of its own, so the answer that worked last month is available this month.
Website
Ekho keeps its own current copy of what each of your sites says, so the agent answers in line with the page the buyer is on.
Last refreshed Jul 17, 2026, 8:05 AM
Last refreshed Jul 17, 2026, 8:11 AM
Each domain is held separately, so a group running several sites gets an agent that knows which one it is standing on.
Brand-aligned in every way
Control appearance and placement, run the widget in multiple languages, set the prompts it opens with, and give buyers shortcuts that start the conversation where you want it.
apextoyotalv.com
Appearance
Customise the look and feel of your chat widget to match your brand.
Where the launcher sits, and whether it invites a question or just waits to be opened.
Set separately, because a thumb reaches a different corner than a cursor does.
Language
Choose up to five languages to show on the widget. The Sales Agent still replies automatically in whatever language a visitor writes in.
Prompts and shortcuts
Customise how visitors start a conversation, from suggested prompts to buyer shortcuts.
Shortcut buttons below the chat input. Add up to four.
Shown when the chat opens, to help visitors get started.
Placeholder ideas shown inside the chat input.
Text like a local, on your own number
Provision a number and let the agent reply to inbound texts automatically. SMS carries the same conversation memory as web chat, so a buyer who texts after chatting is the same buyer.
SMS
Manage how your Sales Agent communicates with leads over text message.
The Sales Agent replies to incoming texts from leads and customers on its own, day or night.
A buyer who starts on your site can move the thread to text and keep going. Same conversation, same memory, nothing repeated.
Your number
Text on a new line, or on the number your buyers already have.
We provision a local number in your area code, kept separate from your main line.
Keep the number where it is and let the Sales Agent answer the texts that arrive on it.
(415) 555-0182
Messaging connection
Bring your own messaging account, or run on ours. Either way the credentials stay in your settings.
Consent and quiet hours
The rules that keep your texting compliant, applied to every outbound message.
Route every lead to the team that owns it
Map every role to a department, set the rotation inside it, and decide what happens when an action item goes untouched. A lead never dies quietly on one rep’s desk.
Departments
Every dealership role maps to a department. The Sales Agent reads what a department handles and routes the lead there.
Round robin
Inbound leads rotate through the reps on shift, so nobody sits on an empty pipeline while somebody else drowns.
Escalation rules
What happens when an action item sits untouched. A lead never dies quietly on one person's desk.
Team
Give each person a dealership role. That role decides which department their leads come from.
Automated lead nurturing
Your sales agent automatically nurtures leads and drives them to convert, without your team needing to worry about them.
Automated lead nurturing
Your sales agent automatically nurtures leads and drives them to convert, on a cadence you control.
Leads that go quiet get worked automatically, on the schedule below, until they respond or opt out.
A price drop, a rebate, or matching inventory arriving all restart the cadence for a lead already in the sequence.
Your team stays in the driver’s seat
When the agent needs a human it flags the thread and raises an action item, with full context attached. Take over live, pause the agent, or mark it resolved.
Inbox
Every AI and human conversation in one place, with the numbers that matter on the same screen.
Escalations
When the Sales Agent hits something only a person can settle, it raises an item against the buyer with the conversation attached.
The buyer wants delivery by Friday. Confirm your transport partner can hit that date before promising it.
The buyer asked for movement on a vehicle that has sat 94 days. Send a number or a counter.
10:14 AM, web chat
Automatic replies stop on this thread until you hand it back. Anything you send goes out in the same conversation the buyer was already having, so they never notice a seam.
One agent. Every part of the deal.
From first response to final follow-up, Ekho's Sales Agent handles the entire buyer journey — pre-qualifying buyers, booking appointments, and closing deals (if you want it to) — autonomously, 24/7.
Half of your leads never hear back. Until now.
Half of all dealership web leads go without a single response (Pied Piper). Ekho's Sales Agent responds to every one — instantly — and follows up with personalized, context-aware outreach for as long as it takes to re-engage.
Turn interest into a booked appointment
Ekho qualifies the buyer, checks who is free, and books them in with a salesperson or your finance manager 24/7. Your team starts the day with a calendar of real appointments instead of a list of callbacks to chase.
Deliver finance-ready leads to your sales team
Ekho pre-qualifies buyers with a soft pull before they ever step foot in your dealership — so your finance team spends less time qualifying and more time closing.
Close the deal, right in the conversation
When a buyer is ready, Ekho's Sales Agent — if you want it to — can take the deal all the way: processing financing, titling, registration, tax, insurance verification, and fraud detection through Ekho's Transaction Engine, compliantly, across all 50 states.
From purchase to pickup, handled
After the sale, Ekho keeps the conversation going — coordinating pickup times, updating delivery details, and sending reminders so your team doesn't have to chase buyers down.
Answers from your policies, not a generic script
Upload your financing guidelines, warranty and service policies, and OEM materials, then author smart replies for the questions you field daily. The agent answers from your dealership’s actual rules, which is what separates a useful agent from a chatbot guessing off your website.
Every dealership sits on months of cold leads
For dealerships on a supported CRM, the agent re-engages leads that went cold on its own schedule — a matching unit that just arrived, or a rebate worth telling them about. Nobody on your team has time to work leads from three months ago; this does.
“We went from pulling chat back in high-demand areas to control response times, to deploying a system that engages, qualifies, and advances conversations automatically. The difference wasn't incremental — it's redefining how our team interacts with inbound.”
The Compounding Effect
Your leads don't expire. Neither does your agent
Traditional BDC teams plateau at a fraction of their lead volume. With Ekho, every month's leads stay in active nurture — creating a compounding pipeline that grows while your team stays the same size.
~7x more active leads by month 6. Same team. Same ad spend.
BEYOND THE HANDOFF
Most AI stops at the handoff. Ekho goes all the way.
Basic chatbots engage. AI BDC tools follow up. Ekho does both — and then handles the sale, the paperwork, and everything after (if you want it to).
Three types of dealerships
The gap between dealers who adopt full-stack AI and those who don't is growing every month.
Manual
Your team texts back when they can. Leads wait hours — sometimes days. By the time someone responds, the buyer's already talking to another dealer.
Basic automation
Fast first response, but generic follow-up that fizzles out after a few weeks. No real tools — just templated messages and a prayer.
Full-stack AI
Every lead gets a real conversation, real tools, and a real path to purchase — 24/7, for as long as it takes. Your team only touches warm, qualified leads.
AI Chat
AI chat widget that engages website visitors, answers questions, and books appointments 24/7.
AI SMS
AI SMS agent for two-way text conversations — lead response, follow-up, and re-engagement.
Knowledge Hub
Upload your documents and author smart replies so the agent knows your dealership.
AI Listing Enrichment
AI-powered listing optimization — auto-enriched titles, descriptions, and attributes for every vehicle.
CRM
Lead management, pipeline tracking, and AI-powered follow-up.
Reporting
Financial reporting for revenue, payouts, and F&I performance.
Analytics
Conversion tracking, attribution, and buyer demographics.
Conversations Inbox
Unified messaging inbox across SMS and web chat.
Scheduling
Smart appointment scheduling with calendar sync and reminders.
Financing Prequal
Soft-pull credit check — instant rate estimates with no impact to buyer's credit score.
Promotions
Rule-based dealer and OEM promotions that cover future inventory automatically.
API
Full REST API for custom integrations.
Inventory CMS
Centralized inventory management with AI-enhanced merchandising.
AI that sells while you sleep
Every tool your dealership needs — from AI agents that engage buyers across web chat and SMS, to CRM, financing, and real-time analytics — all in one platform.
AI Chat
AI chat widget that engages website visitors, answers questions, and books appointments 24/7.
AI SMS
AI SMS agent for two-way text conversations — lead response, follow-up, and re-engagement.
AI Listing Enrichment
AI-powered listing optimization — auto-enriched titles, descriptions, and attributes for every vehicle.
CRM
Lead management, pipeline tracking, and AI-powered follow-up.
Reporting
Financial reporting for revenue, payouts, and F&I performance.
Analytics
Conversion tracking, attribution, and buyer demographics.
Conversations Inbox
Unified messaging inbox across SMS and web chat.
Scheduling
Smart appointment scheduling with calendar sync and reminders.
Financing Prequal
Soft-pull credit check — instant rate estimates with no impact to buyer's credit score.
Promotions
Rule-based dealer and OEM promotions that cover future inventory automatically.
API
Full REST API for custom integrations.
Inventory CMS
Centralized inventory management with AI-enhanced merchandising.
The Sales Agent pays for itself in month one
It replaces the front-of-funnel tools you already pay for. See what that stack costs you today.
See pricing plans
Tools Ekho replaces — check the ones you pay for today
Savings are the point-solution spend Ekho replaces, before your Ekho subscription. They do not include incremental bookings, incremental sales, or any other revenue lift.
Pricing
Transaction Engine
Complete online checkout with financing, titling, registration, taxes, insurance, and compliance — fully integrated.
Sales Agent
Trained on your inventory, your policies, and your voice. Ekho's AI handles every inbound lead across web chat and SMS — qualifying buyers, booking appointments, and moving deals forward 24/7.
Website
Websites built for speed, mobile performance, search visibility, and higher conversion — with a chat-based AI editor.
How the industry is moving with Ekho
Dealers closing more deals. Groups scaling without adding headcount. Teams selling long after the doors are locked. These are the businesses that rewired how they sell with Ekho.
“That's why I committed so heavily to Ekho... Look at the dominant position Carvana has had... Their competitors have two options: it's either adapt or die. I chose to adapt.”
“Ekho gave us a compliant way to sell online—but more importantly, it works. We're seeing best-in-class ROAS and improving conversion month over month.”
“The difference wasn't incremental — it's redefining how our team interacts with inbound.”
“Ekho was different and more advanced than anything we had seen. It actually talks to the customer's needs, answers questions, and gets them to the right dealer ready to buy.”
“Ekho enables the kind of customer experience we've always envisioned: elegant, seamless, and scalable.”
Insights for your business
Frequently Asked Questions
Most AI BDC tools are point solutions — they handle lead response and follow-up, then hand off to your team. Ekho's Sales Agent goes further because it's backed by a real Transaction Engine. It can pre-qualify buyers through actual lender integrations, collect deposits, process payments, and handle titling and registration — all inside the conversation. It's a full-cycle agent, not just a follow-up tool.
Beyond responding to inquiries, the Sales Agent checks live inventory, pre-qualifies buyers for financing with a soft pull, books appointments, collects refundable deposits, initiates checkout sessions, and coordinates post-sale logistics like pickup scheduling. Each of these is a configurable skill you can enable or disable per dealership.
Yes. Every conversation is visible in your admin portal in real time. Your team can jump in live at any point, assign leads to specific reps, set escalation rules for situations the AI should hand off, or let it run fully autonomously. You decide how much control to keep.
Deeply. You control the agent's personality, tone, and even regional dialect. You can simulate typos over SMS so it feels more human. You set custom playbooks per location, brand, or department — and upload your own SOPs and policies for the agent to follow. Most competing tools offer basic tone settings; Ekho gives you granular control over how your agent represents your dealership.
Yes — multi-rooftop support is built in from day one. Each location gets its own Sales Agent with its own inventory, settings, and routing rules, all managed under a single parent account. The agent intelligently routes leads to the right dealership based on what the buyer is looking for and where they are. This works across different brands, vehicle types, and even different provinces or states.
Ekho responds across web chat and SMS — all from a unified inbox. No matter which channel a buyer comes through, they interact with the same agent that knows their full conversation history. Every lead is logged and accessible to your team regardless of channel.
Ekho doesn't stop after a few texts. The Sales Agent follows up with personalized, context-aware outreach for as long as it takes — referencing the buyer's original interest, flagging low-stock situations, and re-engaging cold leads with relevant updates. You set the cadence and duration.
Ekho's Sales Agent is priced comparably to basic chatbot solutions — significantly less than most AI BDC point solutions, which typically charge $2,000–$10,000 per month per rooftop. Because Ekho is a platform (not just a single tool), we can offer the Sales Agent at a fraction of what competitors charge.
Same team. Same ad spend.
More deals.
See what happens when every lead at your dealership gets a real conversation — and none of them fall through the cracks.
Book a demo